After your order is placed you will receive an order confirmation email. Please be sure to double check your spam/promotion folder in your email to locate it.

If you did not receive your order confirmation, please contact through the contact form.

Yes. Please contact through the contact form with your:

• Name
• Order Number
• Correct Shipping Address

within 10 minutes of your order being placed.

All order are pulled in line to be processed immediately after an order is placed. If you have received the tracking confirmation email that means that your order has been processed to ship.

If your package was shipped with an insufficient address, the postal service will typically ship the package back to sender.

If a new shipping label has to be created for your package, an invoice will be sent and must be paid by buyer prior to the package being reshipped.

Yes! Multiple orders will be consolidated into one package, if all items can fit, and you will be refunded the shipping difference.

Weight, location, and package size will all play a factor in how much shipping will cost upon consolidating your orders.

If you have received the tracking confirmation email for your first order, prior to placing a second, this means that your first order has been closed. The shipping cost will not be refunded for your second order as this will be used to ship your next package.

Yes! Ordinary Selenophile ships worldwide!

The shipping rates at checkout are real time postal rates. Third party shipping companies are used to ship international orders. The shipping purchased at checkout may cost more than what the actual shipping label cost is. If the shipping cost is less than what you purchased at checkout, you will be refunded the shipping difference. 

All packages are shipped out as DDU. It is the buyers responsibility to know your countries customs duties & taxes. 

There will be no refunds for the refusal of a package upon delivery due to fees owed on your package. Please purchase responsibly. 

NO THIRD PARTY ORDERS: If an order is placed from the US or any other country but the shipping is to an international address, your order will be canceled.

If you are wanting to send the package internationally, you must have the package sent to your US address from Ordinary Selenophile. You can then take the package to your local postal facility and ship it internationally on your own as fees will apply.

Please view the 'rushed orders' page for more details.

Click Here

All items have the approximate measurements included in the descriptions. Due to garments being handmade, minor imperfections may occur.

Yes!

Garments are encouraged to be worn by all if one shall see fit.

As all garments are handmade slow sustainable fashion, it will take some time for items to be made and restocked.

Please allow 4 weeks, or longer, for sold out items to be restocked.

PRE ORDER NOW AVAILABLE: Be sure to check out the "pre order" collection to secure your favorites before the restock!

No! As each garment is handmade, whether it is tie dye or patchwork, the patterns, colors and placements will vary for all as each one made is to be considered ‘one of a kind’ as no two pairs will ever be identical. The pictures are used for reference to show the style and the fit of the garment only.

The item you receive may have brighter or duller colors, more colors placed in an area than others, white showing through tie dye items, tie dye patterns being different than the images, patchwork items may have more color placements and patterns than others as they are made from recycled pieces, etc.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the product.

These reasons are not considered flaws to a garment as this is a personal preference therefore there will be no exchanges, returns or store credit given for personally not liking the item you received due to the different colors, patterns and placements.

Most items that you will find at Ordinary Selenophile are 'free size'.

Free size is not to be confused with 'one size fits all'.

Free size, at this shop, means that one particular item can fit a variety of sizes based on the approximate measurements.

You can cancel your order within 10 minutes after your purchase. Order cancellations within 10 minutes will be refunded and credited back to the original card used to purchase.

If choosing to cancel your order, please contact through the contact form (located in the menu bar) with your name, order number and the reason for the cancellation.

Please note that if your order has been processed, packaged up and is ready to ship, you cannot cancel your order.

If contacted after the 10 minutes period regarding cancellations, your cancellation will not be accepted. This is to be expected.

Your height, bust, waist, inseam, rise, hip, arm circumference and arm length will all play a factor in how a garment will fit you personally.

All garments have the approximate measurements included in the descriptions. If you need additional measurements, or have any questions in regards to a particular item, prior to an order being placed, please contact through the contact form below.

TIE DYE & PATCHWORK GARMENTS:

• RECOMMENDED: Hand Wash, cold water. Wash alone or with like colors only. Hang dry
• MACHINE INSTRUCTIONS: Gentle cycle wash, cold water. Wash alone or with like colors only. Hang dry.

RECYCLED SARI GARMENTS:

• Dry Clean Only

Hand washing, or dry cleaning, garments is recommended. If using a machine, please note that Ordinary Selenophile is not responsible for any flaw to a garment after washing.

Currently at this time custom orders are unavailable.

• Sizing comes “as is”
• Garments that are sold out cannot be ordered as a custom order

Please view the “pre order” collection in the menu bar to secure your favorites prior to a restock. This collection will have items added at random therefore be sure to check back to see what garments are available for pre order.

Note: It may take 4 weeks or longer for items to be restocked. Secure them while you can.

Please refer to the approximate measurements included in the descriptions of all items. If you need additional measurements, please fill out your inquiry through the contact form below.

Head to the “Pre Order” collection to shop now!

Important Pre Order Information:

Pre order items & in stock items purchased together WILL NOT ship until the estimated pre order shipping date.

Pre order items purchased together that have different estimated shipping dates will ship together on the later date.

Pre order items are NOT in stock and will be made to order. Your order will be processed to ship as soon as possible when the item is back in stock.

Pre ordering an item ensures you will receive the item prior to them selling out upon restock.

Pre order estimated shipping dates can be located in the description of the item itself. These dates are an estimate which can and will change. Unforeseen circumstances will cause delays. Please be sure to read the descriptions for the latest updates regarding the estimated shipping date.

As these garments are handmade pre order items that are not in stock and made to order, Ordinary Selenophile is not responsible for the delayed time frame.

🚫 Please do not pre order any item that is needed for an event. Estimated shipping dates can and will change due to unforeseen circumstances. Place rushed orders for in stock items only for any event.

NO RUSHED ORDERS FOR PRE ORDER ITEMS: Please note that if you are placing a rushed order for pre order items that are not in stock, delays can and will happen. Rushed orders can still be placed for pre order items however you are placing a rushed order with the understanding that Ordinary Selenophile is not responsible for the delays due to unforeseen circumstances. There will be no refunds and no exchanges for store credit for your package not getting delivered to you in time for your event. Please only place rushed orders for in stock items only. to ensure that you will receive the package prior to your event.

🚫 There will be no order cancellations, exchanges, returns or store credit given for any unforeseen delays. 🚫

Accidentally place an order for in stock items & pre order items together? No need to fear: If you have placed an order for in stock items & pre order items together in one order, however you would like to receive the in stock items first, please contact through the contact form below with your name, order number & inquiry.

You will receive a “mock order” invoice that includes the ‘in stock’ items only along with the shipping cost. The extra shipping cost must be paid for by the customer prior to the ‘in stock’ items being processed to ship.

After the invoice has been paid, your ‘in stock’ order will be processed and shipped as soon as possible. You will receive the tracking number once shipped.

When your pre order item is back in stock, it will ship as soon as possible & you will receive a separate tracking number for the pre order package.

All domestic & international orders are processed within 7-14 business days after your order has been placed.

The shipping purchased at checkout is the estimated delivery time of a package after it has been processed & shipped.

NO SATURDAY OR SUNDAY SHIPPING

Holidays will affect these times frames. Shipping is subject to change.

All orders are scheduled for bulk drop off 1-2 times per week as this helps to stay eco friendly by saving on fuel.

Yes! Ordinary Selenophile ships worldwide!

The shipping rates at checkout are real time postal rates. Third party shipping companies are used to ship international orders. The shipping purchased at checkout may cost more than what the actual shipping label cost is. If the shipping cost is less than what you purchased at checkout, you will be refunded the shipping difference.

All packages are shipped out as DDU. It is the buyers responsibility to know your countries customs duties & taxes.

There will be no refunds for the refusal of a package upon delivery due to fees owed on your package. Please purchase responsibly.

All orders are processed to ship within 7-14 business days.

After your order has been shipped you will receive the tracking confirmation email.

All orders are scheduled for bulk drop off 1-2 times per week as this helps to stay eco friendly by saving on fuel.

All domestic & international orders are shipped from the United States of America.

All packages are insured upon shipping.

If your package is still in transit and has not updated in the postal system after 7 business days, please contact Ordinary Selenophile.

Ordinary Selenophile will contact the postal service in regards to this matter.

All packages are insured upon shipping.

If your tracking number states delivered however you have not received it, your package:

• May have accidentally been delivered to a neighbors
• The postal service may mark your package as delivered and deliver it within 48 hours
• Your package is being held at a local facility
• You entered the wrong shipping address when placing your order

Please contact the courier used to ship your package as soon as possible.

The courier used to ship your package can be located in the tracking confirmation email.

All couriers have an exact GPS location of where your package was delivered to. They can show you in person if you choose to go to your local courier facility and speak with them directly.

Ordinary Selenophile will not file any package insurance claims. It is the buyers responsibility to get in contact with the courier in regards to any claims.

If you believe your package has been stolen, you must contact the courier to stop all mail from being delivered to your address until the matter is resolved. You will also need to contact your local authorities to report "mail fraud". All mail will be paused from being delivered to your address until the matter is investigated further.

Please be sure to check your promotions or spam folder in your email.

PROCESSING & SHIPPING: 7-14 BUSINESS DAYS. Saturday & Sunday not included.

Please view the processing & shipping FAQ for more details.

Please view the 'rushed orders' page for more details. 

Click Here

No. All sales are final.

No, all sales are final.

The approximate measurements are included in the description of all items to reference prior to a purchase being made. If you need additional measurements, please contact through the contact form.

The approximate measurements are generally accurate however they may vary slightly as the garments are handmade. This is not to be considered a flaw as the garment is handmade and may have minor imperfections.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the product.

Below is a list of imperfections that ARE NOT to be considered ‘flaws’ that include, but are not limited to:  

• Loose Threads 

• Pin Holes / Price Tag or Vending Tag Pin Holes 

• Transparancy of an item

• Faded Colors 

• Different patterns, colors & placements  

• Any flaw to a garment after it has been worn

• Colors Varying 

• Holes smaller than a pencil eraser

• Fabrics being uncomfortable

• Overlooking descriptions & policies

• Markings smaller than a pencil eraser, etc.

• Garments not being identical to the picture - due to items being handmade, items are to be considered ‘one of a kind’ - the pictures are only used for reference to show the style & fit of the garment only. The patterns, colors & placements will vary.

• Garments not fitting you - please refer to the approximate measurements in the descriptions of all items. If additional measurements are needed prior to a purchase being made, please contact through the contact form.

• Any flaw to a garment after it has been washed. Please view the care instructions in the menu bar for more details.

• Colors not being as bright as the pictures - due to the lighting conditions at the time of all pictures, as well as all monitors portraying different colors, Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the item.  

All garments are thoroughly checked for flaws. With that being said, flaws can be missed at times. Due to the garments being handmade, and most made out of recycled fabrics, minor imperfections may occur and are to be expected.

Please view above the list of imperfections that are not to be considered a flaw.

If there is a flaw with your garment, please contact through the contact form below within 24 HOURS of your package being delivered. We will discuss the flaw and further exchange options.

🚫 IF YOU CONTACT ORDINARY SELENOPHILE REGARDING A FLAW AFTER THE 24 HOUR PERIOD OF YOUR PACKAGE BEING DELIVERED, YOUR EXCHANGE WILL NOT BE ACCEPTED.

🚫 IF THERE IS NO EMAIL RESPONSE FROM THE CUSTOMER AFTER 48 HOURS OF RECEIVING A RESPONSE IN REGARDS TO YOUR RETURN, YOUR EXCHANGE WILL NO LONGER BE ACCEPTED.

✨ Please be sure to check your promotions or spam folder in your email. Also search “Ordinary Selenophile” in your email to locate it.

🚫 IF YOU DO NOT RETURN YOUR PACKAGE BACK TO THE POSTAL OFFICE WITHIN 48 HOURS OF RECEIVING THE RETURN LABEL, YOUR EXCHANGE WILL NO LONGER BE ACCEPTED.

Any package shipped to Ordinary Selenophile after 48 hours of receiving the return label will be returned back to you.

Please note that if, and only if, an exchange or reimbursement is discussed or given, that is up to my discretion only and it will vary on a case per case basis. There is no guarantee you will be able to exchange or be reimbursed. If, and only if, a reimbursement is discussed, as well as given, it will be given in the form of store credit only by a virtual gift card. Please note that your inquiry may not be accepted for an exchange or reimbursement for store credit - this is to be expected. 

A restocking fee is charged to a customer when merchandise is returned for store credit.

If you have an exchange, or return, for store credit that has been accepted for a garment without a flaw, a restock fee will apply.

30% of the item(s) total will be deducted from the store credit given.

Packages may be returned to sender due to a variety of different reasons.

• Insufficient Address on your order

• Not including apartment numbers on your order

• Not paying for customs duties and taxes upon delivery (international only)

• A marking on the label during shipping that prevents the address from being seen

• Per the customers request, a package being held at a local post office that is not picked up for more than 10 days

• Missing mail that was found and returned to sender

In the event that your package has to been returned to sender to reship, the shipping cost for the new shipment must be paid for by the customer prior to your package being reshipped if it was a customer error.

If the package was returned to sender due to a post office or delivery driver error, the shipping cost to resend the package will be covered by Ordinary Selenophile.

In the event that your package is returned to the sender a second time, or you refused the package for not wanting to pay international fees, there will be no reimbursements, returns, exchanges or store credit given. All reimbursements must be taken up with your local post office during this time.

RESTOCK FEES WILL APPLY.
30% of your item(s) total will be deducted from the store credit given if your package is returned to a sender a second time and you have requested a refund. If your package is accepted for a refund, this will be given in store credit, minus the restocking fee, in the form of a virtual gift card.